I would like to have more information regarding this issue. If yes, what is that error message? If yes, are you able to find the desktop icons there? I would suggest you to try the following troubleshooting methods and check if that helps. Method 1: Run the Microsoft Account Troubleshooter. If you are facing this issue with the Microsoft Account, then you may run the Microsoft Account Troubleshooter and check the result.
You may download and run this troubleshooter from this link:. Please check the result in detail and you may also try out the suggestions given by the troubleshooter and check if that resolves the issue. If the issue persists, then you may try the next method to check if this is caused by any corrupted system files on the computer.
Some files saved on your computer might get deleted when fixing corrupted files. If the issue still persists, then you may have to create a new administrator account on the computer and then transfer all the data and settings to the new account. Read on as we show you how to banish the cloud-based login for a traditional local login. How do I get a plain jane local login back? We can understand your frustration. First and foremost, we need to create a new local account. Click on that option.
This will take you to the Accounts section like so:. This is the part where things get tricky. At the top of the screen, it makes it seem like you must provide an email or create a new one:. But if you look at the bottom of the screen and read fine print, you can proceed without an email address:.
Enter all that information and click Next. You now have a new local user account with no ties to the Microsoft Account cloud-based system. Before we begin the process of banishing the old Microsoft Account, we need to give our newly minted local account administrative privilege. In the last step, after you clicked Finish, it kicked you back to the Accounts screen. Click OK. To follow that advice, you should create two new local-user accounts, such as Bill and Admin wherein Bill is the standard user and Admin is the elevated user.
At this point we have a new user account the local account you want with administrative privileges. The old Microsoft Account will be removed and all data associated with it will vanish.
This means anything in My Documents, any bookmarks, any data individualized to that account, etc. Login to the local user account and repeat the process that we started the tutorial with.
As we warned earlier in this section, all data associated with the account will be removed. A network location is created for each user account, so if you see any vestige of the old account in this section e.
By creating a brand new account and giving it the proper privileges, we were able to use it to remove the cloud-enabled account and switch the whole computer over to a local user system.
Use Google Fonts in Word. Use FaceTime on Android Signal vs. Customize the Taskbar in Windows What Is svchost. I guess I understood it the first time but it doesn't apply to this situation. If the system restore is not turned off, you can try to restore the computer use the previous point and check the result.
I have a test computer I can do the restore on and our helpdesk lead is sick today. So I'll run it on 1 desktop and 1 laptop to see the results. After the restore happens I'll let you know. Hi Tracy, I did a system restore to - before the windows updates were applied. On the 2 computers: 1 came back fully functional the other lost its connection to the domain.
I tried a 3rd one and it came back normal. All 3 computers stopped the duplicate icons in the welcome screen. I then applied the windows updates again and they're no longer duplicating the welcome screen icons. My next question is how can I implement a fix? Manually go to the 50 reported cases more than we had yesterday of the issue and run a system restore?
Is there some underlining cause I can look at and some sort of format I can script this fix in? I still haven't received an answer about this question as far as a mass deploy to my users. The system restore does seem to work but I can't seem to shake the notion that there is an underlining cause or a better way to fix this.
Based on my research, this issue might be cause by one of the third party applicaiton. Following are the detailed steps about clean boot:. If you want to start Windows normally after you do the test, Click Start, type msconfig. On the General tab, click Normal Startup. Please tell me if there is any error message. Thank you so much for responding to my post and helping me out! As I stated we don't allow our users to use finger printing scanners or web cams so we do not have any of the following installed on our systems.
I followed your instructions and the double icons on the welcome screen issue remained. Do you have any other recommendations or steps I can follow? It's been a couple days since I've gotten a reply. Is there any way to give this post some more visibility?
On my original post I put a link to this article that helped somebody else. I don't think it applies to this issue. I have 7 keys under the ProfileList.
The first 3 are system accounts. The other 4 are user accounts. But on the other systems it doesn't show. The SID is all random between the 4 user accounts. Please give me further details how to continue. I had a tech talk with my colleagues in my team meeting, and one colleague shared this resolution with me since he had a customer experiencd the same issue as yours, Please try the following steps and see if this will work for this issue:.
Ask which of the duplicate accounts the customer normally logs on with and logon with that account. Open Control panel, Double click User Accounts 3. Choose one of the duplicate accounts to change 4.
Change the picture of the account choosen 5. Apply settings and log off 6. Record which account was changed normal or duplicate logon with the normal account 7. Open Control panel, Double click User Accounts 8. There are not duplicate users in the control panel "User Accounts" so I cannot follow your steps you outlined.
I did more research, and it seems all th possible cause we have listed above. I am going to consult an escalation engineer and see if they have any ideas. I am having the same issue. One is fine and the other is having the issue described above. The problem tablet I ran an update on all devices which included a finger scanner and a "DocCam" but I have now uninstalled both but the problem persists.
I will keep watch here in the hope something is found but am planning to re-image as a fall-back. Have you received any reply from the escalation engineer regarding the duplicated user account icons?
I have also encountered a user that is experiencing this issue. Ok, FYI, I reinstalled Win7 on my problem PC leaving out the camera software and the finger print reader driver and it is working as expected. I have posted all of the possible cause for this issue. I want this issue resolved more than anybody can understand with the amount of issues it's caused internally for us. Does anybody have any other options or ideas to try? Do you mean all of you computers are experiencing this issue at the moment?
However, I just send your issue to our discussion group, and help someone will have some ideas. I will let you know the result once I get it. Thank you. I've experienced the exact same problem of double logon icons with two machines in my environment Windows 7 SP1 bit machines, different hardware, one's a laptop, one's a desktop, the images are similar but not identical.
After some work at this end we were able to narrow the cause down to Microsoft patch KB I suspect our symptoms are the same as yours: The account logon icons double up intial login and on the lock screen so it makes no difference if someone's logged in or not.
Uninstalling KB did not rectify the issue -- which is unfortunate because that's the bit you need and I have no answers -- but I did confirm that reverting the machine to a restore point before the patch was installed did resolve it.
Thanks so much for your post. I've checked our systems and we current do not have KB installed on any of our systems as it's not enabled in our patch deployment. On that note I was able to install KB on one of our computers without the double icons and it did in fact give that computer double icons. The uninstallation of that patch did nothing and I had to do a system restore to get it back to 1 icon. Too bad it's not my particular issue.
I decided to uninstall the EmpowerID Password Manager anyway on one of my test systems and that in fact did remove the double icons.
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